Call Information
| Call ID | fdc9ddb0-5171-4fdc-835b-e97bbab79573 |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_fba55faa-e507-4f69-a3b3-b6c5ff966130 |
| Account ID | wsContact_1d130b75-37b4-4515-8ba5-1cb98e33ee35 |
| Tenant ID | ws_14fd21ea-e861-4784-a53e-fb3fa96a3d6d |
| Caller | PERF0001 |
| SIP Call ID | 1-1160@10.35.0.39 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Ended |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-10-16 08:58:45 |
| End Time | 2026-10-16 08:59:28 |
| Duration | 42s |
| Session ID | S_b16d324e-4f1e-4d50-8f02-6a327524b977 |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 2
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| RTP_NO_PACKETS_RECEIVED | WARNING | No RTP packets received 28s after media ready (threshold: 15s) | 2026-10-16 08:59:14 | 28s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 23s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-10-16 08:59:14 | 28s |