Call Information
| Call ID | f28bb757-3b33-4a79-a166-cd104816f38c |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_fba55faa-e507-4f69-a3b3-b6c5ff966130 |
| Account ID | wsContact_1d7ed20f-bc10-4022-aee2-aab002d35fac |
| Tenant ID | ws_14fd21ea-e861-4784-a53e-fb3fa96a3d6d |
| Caller | PERF0001 |
| SIP Call ID | 1-139856@10.35.0.39 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Ringing |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-10-15 06:08:24 |
| End Time | 1970-01-01 00:00:00 |
| Duration | -1792044504s |
| Session ID | S_0c43843f-ccf3-40ae-8b30-e7ea199858ad |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 6
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| RTP_NO_PACKETS_RECEIVED | WARNING | RTP stream silent for 119s (last packet 119s ago; threshold: 15s) | 2026-10-15 06:12:44 | 260s |
| RTP_NO_PACKETS_RECEIVED | WARNING | RTP stream silent for 89s (last packet 89s ago; threshold: 15s) | 2026-10-15 06:12:14 | 230s |
| RTP_NO_PACKETS_RECEIVED | WARNING | RTP stream silent for 59s (last packet 59s ago; threshold: 15s) | 2026-10-15 06:11:44 | 199s |
| RTP_NO_PACKETS_RECEIVED | WARNING | RTP stream silent for 29s (last packet 29s ago; threshold: 15s) | 2026-10-15 06:11:14 | 169s |
| ELEVENLABS_UNHEALTHY | WARNING | ElevenLabs TTS client is unhealthy (WebSocket null, closed, or mid-reconnect) | 2026-10-15 06:10:13 | 109s |
| RTP_NO_PACKETS_RECEIVED | WARNING | No RTP packets received 18s after media ready (threshold: 15s) | 2026-10-15 06:08:43 | 18s |