Call Information
| Call ID | f07b38d1-366c-4696-9bd3-0573dd95863e |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_6ffe5d65-6b37-4ce9-8cbe-69ec1ce9f5e7 |
| Account ID | wsContact_45d3accf-d0ea-4c85-937c-53520c997d93 |
| Tenant ID | ws_efc588f8-7c54-462e-98fc-2e78f06adb66 |
| Caller | +14697577199 |
| SIP Call ID | 473a15d767fec6236542ac6045b52ce5@0.0.0.0 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Failed |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-08-18 07:34:30 |
| End Time | 1970-01-01 00:00:00 |
| Duration | -1787038470s |
| Session ID | S_6721e75d-4b76-43cc-a614-768a9c0d2e89 |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 2
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 28s (threshold: 8s); recovery ladder: comfort=- redrive=fired holdingLine=fired terminal=- | 2026-08-18 07:35:39 | 69s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 14s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-08-18 07:35:09 | 38s |