Call Information
| Call ID | e9be824f-96d8-4fa0-b576-0c8883630e92 |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_fba55faa-e507-4f69-a3b3-b6c5ff966130 |
| Account ID | wsContact_df8286f1-e2db-467f-b7e1-f73f1ea3f9ce |
| Tenant ID | ws_14fd21ea-e861-4784-a53e-fb3fa96a3d6d |
| Caller | PERF0001 |
| SIP Call ID | 1-141898@10.35.0.39 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Ended |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-10-16 05:23:56 |
| End Time | 2026-10-16 05:24:42 |
| Duration | 46s |
| Session ID | S_c757ee22-b6ca-44ef-8f40-9a355073f1d5 |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 2
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| RTP_NO_PACKETS_RECEIVED | WARNING | No RTP packets received 20s after media ready (threshold: 15s) | 2026-10-16 05:24:17 | 20s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 17s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-10-16 05:24:17 | 20s |