Call Information
| Call ID | e29d07bb-c09a-4ce7-ae54-c751d5f48c12 |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_6ffe5d65-6b37-4ce9-8cbe-69ec1ce9f5e7 |
| Account ID | wsContact_38472830-0564-41c3-963e-1cf63689e925 |
| Tenant ID | ws_efc588f8-7c54-462e-98fc-2e78f06adb66 |
| Caller | +14697577199 |
| SIP Call ID | 77c2c89a2152611389887e8ca2a114f6@0.0.0.0 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Failed |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-08-18 08:34:06 |
| End Time | 1970-01-01 00:00:00 |
| Duration | -1787042046s |
| Session ID | S_a075511a-908b-4587-99b4-89cabffc0fc7 |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 2
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 8s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-08-18 08:34:55 | 49s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 12s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-08-18 08:34:25 | 19s |