Call Information
| Call ID | de668a60-996b-4507-98bd-9d93fd14e3f6 |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_6ffe5d65-6b37-4ce9-8cbe-69ec1ce9f5e7 |
| Account ID | wsContact_47a40b93-5be0-4ebf-9d95-9edfcf6f1aa5 |
| Tenant ID | ws_efc588f8-7c54-462e-98fc-2e78f06adb66 |
| Caller | FuncTest04 |
| SIP Call ID | kvmon-solution-labs-b-d49bc188-f205-4ec5-a961-6393ddbd4fd2@10.48.241.157 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Ended |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-08-26 23:35:00 |
| End Time | 2026-08-26 23:37:12 |
| Duration | 132s |
| Session ID | S_55b52e85-6472-4d0e-bf11-2e445616cfdd |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 6
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| RTP_OUTBOUND_SENDER_STALL | FATAL | RTP outbound sender stalled: no packet sent for 105s (threshold: 30s) | 2026-08-26 23:38:50 | 230s |
| RTP_NO_PACKETS_RECEIVED | WARNING | RTP stream silent for 104s (last packet 104s ago; threshold: 15s) | 2026-08-26 23:38:50 | 230s |
| CALLER_PARTICIPATION_STALL | WARNING | Caller has not spoken for 64s (threshold: 60s) | 2026-08-26 23:37:06 | 126s |
| RTP_NO_PACKETS_RECEIVED | WARNING | RTP stream silent for 28s (last packet 28s ago; threshold: 15s) | 2026-08-26 23:36:35 | 95s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 25s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-08-26 23:36:35 | 95s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 9s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-08-26 23:35:45 | 45s |