Call Information
| Call ID | 9750ec1a-fbb9-44c8-8268-0153286a844b |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_fba55faa-e507-4f69-a3b3-b6c5ff966130 |
| Account ID | wsContact_1420ae8e-60f8-4319-ab29-3ca945c63be9 |
| Tenant ID | ws_14fd21ea-e861-4784-a53e-fb3fa96a3d6d |
| Caller | PERF0001 |
| SIP Call ID | 1-142529@10.35.0.39 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Ended |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-10-16 05:38:39 |
| End Time | 2026-10-16 05:39:30 |
| Duration | 51s |
| Session ID | S_ae3f3b1b-8266-4839-8dbd-1cee79ec7d1d |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 2
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| RTP_NO_PACKETS_RECEIVED | WARNING | No RTP packets received 18s after media ready (threshold: 15s) | 2026-10-16 05:38:58 | 19s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 13s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-10-16 05:38:58 | 19s |