Call Information
| Call ID | 8c4d8c3f-a08c-4185-8227-b7fd40e12d5f |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_fba55faa-e507-4f69-a3b3-b6c5ff966130 |
| Account ID | wsContact_2160be75-d262-4143-a373-ae88c9c79b81 |
| Tenant ID | ws_14fd21ea-e861-4784-a53e-fb3fa96a3d6d |
| Caller | PERF0001 |
| SIP Call ID | 1-1001@10.35.0.39 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Ended |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-10-16 06:00:05 |
| End Time | 2026-10-16 06:00:45 |
| Duration | 39s |
| Session ID | S_14b4e0aa-7a8c-4dd7-8512-42612f54237d |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 2
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| RTP_NO_PACKETS_RECEIVED | WARNING | No RTP packets received 28s after media ready (threshold: 15s) | 2026-10-16 06:00:34 | 28s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 25s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-10-16 06:00:34 | 28s |