Call Information
| Call ID | 73d799fa-425d-4d4f-a626-414ca36c1cec |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_fba55faa-e507-4f69-a3b3-b6c5ff966130 |
| Account ID | wsContact_a8ec85b4-faef-4c45-b402-ae94c4b57260 |
| Tenant ID | ws_14fd21ea-e861-4784-a53e-fb3fa96a3d6d |
| Caller | PERF0001 |
| SIP Call ID | 1-1020@10.35.0.39 |
| Agent Instance ID | Voice-Agent-2 |
| Status | Ended |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-10-16 08:56:55 |
| End Time | 2026-10-16 08:57:36 |
| Duration | 41s |
| Session ID | S_afb6932e-b954-43ce-8a6c-32bd317d538c |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 2
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| RTP_NO_PACKETS_RECEIVED | WARNING | No RTP packets received 18s after media ready (threshold: 15s) | 2026-10-16 08:57:14 | 18s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 15s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-10-16 08:57:14 | 18s |