Call Information
| Call ID | 6c6cafbe-c3ad-4cc9-a8e4-25068ad5b9d2 |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_6ffe5d65-6b37-4ce9-8cbe-69ec1ce9f5e7 |
| Account ID | wsContact_17e01a79-9cf6-420c-822e-9a8589209cca |
| Tenant ID | ws_efc588f8-7c54-462e-98fc-2e78f06adb66 |
| Caller | +14697577199 |
| SIP Call ID | 930378f1fe752e74c1b040ce8e087f17@0.0.0.0 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Ended |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-08-18 08:06:11 |
| End Time | 2026-08-18 08:07:03 |
| Duration | 51s |
| Session ID | S_86e13b65-e126-4803-885a-5c4e00dcdfc3 |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 1
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 10s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-08-18 08:06:29 | 17s |