Call Information
| Call ID | 63119d7a-5724-4ccb-a480-c662ee4092ef |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_8df9a2d1-6723-4ad7-91b7-d6610be90076 |
| Account ID | wsContact_6c2dca00-26a5-4a94-82d8-04b23f29fbb4 |
| Tenant ID | ws_5754f8ca-6e19-4ec5-8a61-154220d833db |
| Caller | +18392743675 |
| SIP Call ID | dd66d8fa5b5a5360837ec17f3584dba3@0.0.0.0 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Ended |
|---|---|
| Language | En |
| Audio Format | ulaw |
| Start Time | 2026-08-17 09:49:13 |
| End Time | 2026-08-17 09:51:46 |
| Duration | 153s |
| Session ID | S_92317219-b623-4284-94fd-8fd28c716cef |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 3
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| CALLER_PARTICIPATION_STALL | WARNING | Caller has not spoken for 87s (threshold: 60s) | 2026-08-17 09:51:20 | 127s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 9s (threshold: 8s); recovery ladder: comfort=- redrive=fired holdingLine=- terminal=- | 2026-08-17 09:51:20 | 127s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 13s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-08-17 09:49:49 | 36s |