Call Information
| Call ID | 52ef763d-12d3-4b8d-afc9-8a177d261d99 |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_6ffe5d65-6b37-4ce9-8cbe-69ec1ce9f5e7 |
| Account ID | wsContact_7e9191f8-843e-4b28-b6af-5dbd800a2163 |
| Tenant ID | ws_efc588f8-7c54-462e-98fc-2e78f06adb66 |
| Caller | FuncTest04 |
| SIP Call ID | kvmon-solution-labs-b-f9431a81-975c-484b-b198-eed5386f1c78@10.48.241.157 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Ended |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-08-18 11:05:00 |
| End Time | 2026-08-18 11:06:02 |
| Duration | 62s |
| Session ID | S_0f0bb1a0-103e-4c03-83b4-66165ff24ddd |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 1
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 12s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-08-18 11:05:29 | 28s |