Call Information
| Call ID | 4e6d1f48-50f3-4c07-9556-f005f214041a |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_6ffe5d65-6b37-4ce9-8cbe-69ec1ce9f5e7 |
| Account ID | wsContact_5ddaeb03-e15c-4f33-916d-d2795cbc76f3 |
| Tenant ID | ws_efc588f8-7c54-462e-98fc-2e78f06adb66 |
| Caller | +14697577199 |
| SIP Call ID | 473f912804ed140f4dff3a358936d238@0.0.0.0 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Failed |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-08-18 07:49:52 |
| End Time | 1970-01-01 00:00:00 |
| Duration | -1787039392s |
| Session ID | S_f7274222-4c5f-4a7e-81bf-d4470743d7e5 |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 1
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 28s (threshold: 8s); recovery ladder: comfort=- redrive=fired holdingLine=fired terminal=- | 2026-08-18 07:50:51 | 58s |