Call Information
| Call ID | 4b4e9d19-4ff4-42a8-ad2f-64f70f4e8aea |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_fba55faa-e507-4f69-a3b3-b6c5ff966130 |
| Account ID | wsContact_f2bd5848-57fc-49a7-8d9d-c1702949305e |
| Tenant ID | ws_14fd21ea-e861-4784-a53e-fb3fa96a3d6d |
| Caller | PERF0001 |
| SIP Call ID | 1-4155@10.35.0.39 |
| Agent Instance ID | Voice-Agent-2 |
| Status | Ended |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-09-29 03:55:43 |
| End Time | 2026-09-29 03:58:27 |
| Duration | 164s |
| Session ID | S_6ca341e1-5ec9-4c1c-9d0d-1e579ce4b551 |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 5
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| RTP_OUTBOUND_SENDER_STALL | FATAL | RTP outbound sender stalled: no packet sent for 42s (threshold: 30s) | 2026-09-29 03:58:30 | 166s |
| RTP_NO_PACKETS_RECEIVED | WARNING | RTP stream silent for 40s (last packet 40s ago; threshold: 15s) | 2026-09-29 03:58:27 | 164s |
| RTP_NO_PACKETS_RECEIVED | WARNING | No RTP packets received 72s after media ready (threshold: 15s) | 2026-09-29 03:56:56 | 73s |
| RTP_NO_PACKETS_RECEIVED | WARNING | No RTP packets received 42s after media ready (threshold: 15s) | 2026-09-29 03:56:26 | 42s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 8s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-09-29 03:55:55 | 11s |