Call Information
| Call ID | 3edf7325-1889-408f-a40c-9d01ecf2caa8 |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_fba55faa-e507-4f69-a3b3-b6c5ff966130 |
| Account ID | wsContact_a35d7b76-d83b-4c9a-9fbd-9d5a32510609 |
| Tenant ID | ws_14fd21ea-e861-4784-a53e-fb3fa96a3d6d |
| Caller | PERF0001 |
| SIP Call ID | 1-446@10.35.0.39 |
| Agent Instance ID | Voice-Agent-2 |
| Status | Ended |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-10-16 08:25:18 |
| End Time | 2026-10-16 08:26:05 |
| Duration | 47s |
| Session ID | S_399c687a-1070-4b8b-b76e-5c57ed093d1a |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 2
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| RTP_NO_PACKETS_RECEIVED | WARNING | No RTP packets received 25s after media ready (threshold: 15s) | 2026-10-16 08:25:43 | 25s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 23s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-10-16 08:25:43 | 25s |