Call Information
| Call ID | 2e149d62-494e-41b3-85ae-73893b9ca52c |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_6ffe5d65-6b37-4ce9-8cbe-69ec1ce9f5e7 |
| Account ID | wsContact_099c36c5-b2d5-48cf-87b9-850f49294025 |
| Tenant ID | ws_efc588f8-7c54-462e-98fc-2e78f06adb66 |
| Caller | +14697577199 |
| SIP Call ID | e67f4da6c721e6cca27672543714ecfb@0.0.0.0 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Failed |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-08-18 07:32:38 |
| End Time | 1970-01-01 00:00:00 |
| Duration | -1787038358s |
| Session ID | S_d9de2d84-4817-4fce-99e9-492f55b6d006 |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 1
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 19s (threshold: 8s); recovery ladder: comfort=- redrive=fired holdingLine=- terminal=- | 2026-08-18 07:34:08 | 90s |