Agent Detail 2b652b9c-6081-423e-a739-29e47f6be979

Call Information

Call ID 2b652b9c-6081-423e-a739-29e47f6be979
Agent Type RTP
Invoker ID INV_fba55faa-e507-4f69-a3b3-b6c5ff966130
Account ID wsContact_c2cd462b-e24c-4a48-b14d-2c772d244e0b
Tenant ID ws_14fd21ea-e861-4784-a53e-fb3fa96a3d6d
Caller PERF0001
SIP Call ID 1-5408@10.35.0.39
Agent Instance ID Voice-Agent-1
Status Ended
Language en
Audio Format ulaw
Start Time 2026-09-29 17:12:55
End Time 2026-09-29 17:15:38
Duration 162s
Session ID S_5f65671d-6731-46b3-a5aa-4907a6a713a8
No live agent found for this call. The agent may have already shut down. Runtime state is only available while the agent is active.

Health Alerts 7

Condition Severity Message Detected At Age at Detection
RTP_OUTBOUND_SENDER_STALL FATAL RTP outbound sender stalled: no packet sent for 44s (threshold: 30s) 2026-09-29 17:15:40 164s
RTP_NO_PACKETS_RECEIVED WARNING RTP stream silent for 41s (last packet 41s ago; threshold: 15s) 2026-09-29 17:15:37 162s
RTP_NO_PACKETS_RECEIVED WARNING RTP stream silent for 38s (last packet 38s ago; threshold: 15s) 2026-09-29 17:14:37 101s
CALLER_DEAD_AIR WARNING Caller-perceived dead air for 10s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- 2026-09-29 17:14:37 101s
CALLER_DEAD_AIR WARNING Caller-perceived dead air for 8s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- 2026-09-29 17:14:07 71s
RTP_NO_PACKETS_RECEIVED WARNING RTP stream silent for 26s (last packet 26s ago; threshold: 15s) 2026-09-29 17:13:37 41s
CALLER_DEAD_AIR WARNING Caller-perceived dead air for 8s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- 2026-09-29 17:13:06 10s