Call Information
| Call ID | 28a1bcc8-1ab5-439c-a63f-bf3e690404b3 |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_6ffe5d65-6b37-4ce9-8cbe-69ec1ce9f5e7 |
| Account ID | wsContact_755bca60-72d1-4b02-aa61-bd1501826885 |
| Tenant ID | ws_efc588f8-7c54-462e-98fc-2e78f06adb66 |
| Caller | FuncTest04 |
| SIP Call ID | kvmon-solution-labs-b-9fb88bee-28f5-44aa-9db3-f2d72448ac78@10.48.241.157 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Ended |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-08-18 08:35:00 |
| End Time | 2026-08-18 08:36:12 |
| Duration | 71s |
| Session ID | S_ee8eeaea-abf4-4789-aaf1-2a48ceb89294 |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 1
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 11s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-08-18 08:35:56 | 56s |