Call Information
| Call ID | 254bc695-95a1-4df2-a3c5-f00efa8cfd7d |
|---|---|
| Agent Type | RTP |
| Invoker ID | INV_fba55faa-e507-4f69-a3b3-b6c5ff966130 |
| Account ID | wsContact_77ed3450-36dc-4914-8525-0c351d573b73 |
| Tenant ID | ws_14fd21ea-e861-4784-a53e-fb3fa96a3d6d |
| Caller | PERF0001 |
| SIP Call ID | 1-142654@10.35.0.39 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Ended |
|---|---|
| Language | en |
| Audio Format | ulaw |
| Start Time | 2026-10-16 05:41:07 |
| End Time | 2026-10-16 05:41:47 |
| Duration | 40s |
| Session ID | S_7cb91d81-8546-46ab-ba3a-21b43180624c |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 2
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| RTP_NO_PACKETS_RECEIVED | WARNING | No RTP packets received 22s after media ready (threshold: 15s) | 2026-10-16 05:41:29 | 22s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 19s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-10-16 05:41:29 | 22s |